Returns & Refunds Policy
Last updated: 25-01-2026
At Travelazz.com, we offer custom-made, printed travel bags produced by our fulfillment partners. Please review this policy carefully before placing an order.
Returns
We accept returns only for items that arrive damaged or defective. Due to the custom nature of printed products, we do not accept returns for non-defective items.
We do not accept returns for:
- Change of mind
- Incorrect size, color, or product selected by the customer
- Orders placed in error
- Normal wear and tear
Damaged or Defective Items
If your item arrives damaged or defective, you must notify us within 30 days of delivery.
To submit a claim, please provide:
- Your order number
- Clear photos showing the damage or defect
- A brief description of the issue
In most cases, defective items do not need to be returned.
Replacements
If your claim is approved, we will either:
- Provide a replacement at no additional cost, or
- Issue a refund if a replacement is not available
Refunds
Approved refunds are processed to the original payment method used at checkout. Refund processing times may vary depending on your bank or payment provider.
Shipping fees are non-refundable, unless the return is due to a manufacturing or printing defect.
Exchanges
We do not accept exchanges. All items are made to order and cannot be exchanged for a different size, color, or design.
Shipping Issues
We are not responsible for:
- Incorrect shipping addresses provided by the customer
- Delays caused by shipping carriers once the order has shipped
- Minor color or print placement variations inherent to print-on-demand production
How to Contact Us
To report a damaged or defective item, please contact us at:
Email: [email protected]
Website: https://travelazz.com